The agreement, in language you can actually read

What the service is

The Designers Code gives you a website: a domain, hosting, and a builder that your own AI assistant operates on your instructions. We look after the infrastructure — the build pipeline, the releases, the forms, the photo processing, the certificates. You look after what your website says.

The service is delivered as it stands today. We add to it often, and we will occasionally change or retire a part of it. If we retire something you rely on, we will tell you before it happens rather than after.

Your account

You need an account to use the service, and you must give us accurate details when you ask for one. You are responsible for what happens under your account, including anything done by people you give access to and by any AI assistant you connect.

Sign-in is by emailed link, so protecting your email mailbox is how you protect your account. Your connector token is a credential too — treat it like a password, and rotate it from the console if you think it has been seen. If you believe someone has access who should not, tell us and we will revoke it.

Your AI assistant

This is the part that makes us different from an ordinary website builder, so it is worth reading properly.

• You choose the assistant, and your relationship with it is your own. If you use Claude, your subscription and your agreement are with that provider. We do not resell it, meter it, or stand behind it.
• We do not send your content to any AI provider. The platform makes no calls to an AI service of its own. Your assistant can read and change your site because you connected it and signed in — the traffic is between you, your assistant and us.
• What your assistant does on your site counts as you doing it. It acts on your instructions, with the access you granted it. If you ask it to publish something, that is a publish by you.
• AI assistants get things wrong. That is precisely why the platform is built the way it is: drafts by default, a preview link before anything goes live, a check that runs before publishing, 25-step undo, and a rollback that takes seconds. Use the preview. We are not liable for content you published without looking at it.

Your content

Your text, your photographs, your products, your customers' enquiries — all of it stays yours. We claim no ownership of any of it, and we do not use it to train anything.

You give us only the permission we need to run the service: to store your content, process your images, and serve your site to the public on your behalf. That permission ends when you delete the content or close your account.

You are responsible for having the right to use what you put on your site — the photographs especially. If somebody tells us content on your site infringes their rights, we will pass the complaint to you and, where the law requires it, we may have to take the material down while it is sorted out.

Drafts, releases and rollback

Nothing a visitor sees changes until you publish. Each publish is kept as a numbered, unchangeable release so that going back is instant. Two consequences follow, and both are deliberate:

• Old releases keep old content. If you need a particular release removed rather than superseded, ask us and we will remove it by hand.
• Each site has a storage quota. If you reach it, publishing keeps working but new uploads will not, until you clear space or move up a plan.

What you may not do

Do not use the service to:

• break the law, or help somebody else break it;
• publish material that is unlawful, defamatory, or that infringes somebody's rights;
• publish sexual material involving children, or content that incites violence or hatred;
• run a phishing site, distribute malware, or impersonate a person or business;
• send bulk unsolicited email using addresses collected through the service;
• attack the platform or anybody on it — probing, overloading, or trying to reach another customer's site or data;
• resell the service as your own, or use it as bulk hosting for sites unrelated to your business, unless we have agreed that in writing.

If we find any of this, we may suspend the site immediately. We will tell you why, and for anything short of active harm we will ask you to fix it before we act.

Selling from your site

On the Store plan your site can take payments through PayFast on your own domain. Be clear about who is who in that arrangement:

• You are the merchant. The sale is between you and your buyer. The product, the price, the delivery, the refunds, the tax and the consumer-law obligations are yours.
• PayFast handles the money. Their terms govern the payment itself, and card details never reach us.
• We provide the plumbing. The catalog, the Buy button and the order record. The amount charged always comes from the catalog rather than the page, so a stale page cannot mischarge your buyer — but checking that your prices are right remains your job.

Sandbox mode exists so you can run the whole flow before real money moves. Use it.

Plans and payment

Plans run either month to month or for a year at a time, whichever you choose. The prices on our pricing page are the prices — there is no separate rate card and no negotiated tier you were not shown. If we ever change them, the change applies to you from your next renewal and not before, and we will tell you in writing before it does.

Fees are payable in advance for the period you have chosen. If a payment fails we will tell you and give you a reasonable chance to fix it before anything is suspended. Moving between plans takes effect from the next period; your site does not move and nothing is rebuilt.

If you cancel, your service continues to the end of the period you have paid for. We do not bill you again after that. A yearly term is not refunded part-way through, which is the trade for the lower price — if that matters to you, take the monthly one.

Your domain

On a yearly plan the first year of one domain is included: we register it and pay for it. After that first year it renews at whatever the registry charges, and we will tell you that number before it is due.

Month to month does not include it. You can point a domain you already own at your site, or we will register one for you and bill it at what it costs us. Moving from monthly to yearly does not retrospectively make a domain you have already paid for free.

Either way the domain is registered to you from the first day rather than to us.

If you leave, the domain goes with you. There is no release fee and nothing to ask for — it was never ours.

Availability and support

We aim to keep your site up all the time and we have built the platform to make that likely: published sites are static files, there is no request-time code to crash, and a bad release can be rolled back in seconds.

We do not offer a contractual uptime guarantee, and we would rather say so than print a percentage we have not committed to measuring. Occasionally we will take something down for maintenance; where we can plan it, we will tell you first.

Support is by email and a person answers it. We aim to reply within one business day.

Ending it

You can stop whenever you like — tell us, or delete the site yourself from the console. There is no notice period and no exit fee.

We can end the agreement by giving you 30 days' notice, which gives you time to export everything and move. We can suspend or end it immediately if you use the service for something on the list above, if you do not pay after being asked, or if the law requires it.

Taking your site with you

Ask for an export and you get the whole live site as a zip of plain HTML, CSS, JavaScript and images that runs on any static host. Your domain was always registered to you and leaves with you. Your form submissions export as a spreadsheet.

This is a button, not a favour, and it is available for as long as your account is open. Take a copy before you close it: once a site is deleted it stops serving immediately, and recovery afterwards is not something you can do yourself.

Where our responsibility ends

We will do our job properly. But we cannot be responsible for everything that could go wrong on the internet, so:

• The service is provided as it is. We do not promise it will be uninterrupted or free of faults, and we do not promise any particular business outcome — visitors, rankings or sales.
• We are not responsible for what your AI assistant produces, for what you publish, or for what a third party we depend on does or fails to do.
• We are not liable for indirect losses — lost profit, lost business, lost data you had the ability to export — and our total liability for any claim is limited to what you paid us in the twelve months before it arose.
• None of this limits liability that cannot be limited by law, including liability for fraud, or for your rights as a consumer under South African law.

Changes to these terms

When these terms change, the date at the top changes with them, and we will tell you by email before a material change takes effect. If you do not accept a change, you can end the agreement before it applies. As with every page on this site, previous versions are preserved as releases, so we can show you exactly what changed.

Which law applies

South African law governs this agreement, and the South African courts have jurisdiction. If part of these terms turns out to be unenforceable, the rest keeps working.

Nothing here takes away rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act. Where those Acts say something different from these terms, they win.

Who you are dealing with

The service is operated by The Designers Code, from South Africa. Our servers and mail relay are hosted by Hostinger in Frankfurt, Germany; payments for customers on the Store plan are processed by PayFast.

Reach us through the contact form; a person answers it. The plan you are on, the term you chose and anything else specific to your account are confirmed in writing when you sign up.

28 August 2026 · see also the privacy policy and safety & boundaries